The practice has a system of Equine Zone Visits. The practice area has been divided into segments to be serviced on a particular day. Clients registered at the practice must book no later than 48 hours prior to their Zone Visit day (which are Tuesdays, Wednesdays, and Thursdays, depending on your area). Each Zone Visit will carry a flat rate visit charge of £15 inc. VAT, unless 3 or more horses are seen at the same yard, in which case the visit fee will be waived.
Our Zone map can be viewed below. If you have any queries, please contact our Equine Reception Team on 01608 730085 or equine@hooknortonvets.co.uk.
For our Zone Visits, clients must be flexible. We determine the time of the visit from the number of calls booked on a particular day. Clients will be given a 2-hour window the day prior to their Zone Visit by telephone. Your horses/ponies need to be caught and ready and waiting for when the Vet arrives in the yard and there must be a suitable person present to handle the animal/s. You are expected to be available for the 2-hour window. Vets are unable to perform extra examinations in addition to procedures booked.
Zone Visits will be allocated on a first-come, first-served basis and are generally only available to clients who are up to date with their invoice payments – i.e. paid within 30 days from the date of invoice.
